Privacy Policy

Privacy Policy

Effective Date: 22 July 2026
Last Updated: 22 July 2026

At DValley (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://dvalley.co.uk, contact us, or use our interior design and fit-out services. This policy is designed to align with the principles of the UK GDPR and the Data Protection Act 2018.

Information We Collect

Depending on how you interact with our website and services, we may collect:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Company name (where applicable)
  • Property or project address
  • Any information you include in enquiry forms or emails

Project Information

  • Design preferences
  • Floor plans and measurements
  • Budget estimates
  • Project timeline
  • Images or documents you voluntarily provide

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

We use your information to:

  • Respond to enquiries and consultation requests
  • Prepare quotations and proposals
  • Deliver interior design, fit-out, and installation services
  • Manage ongoing projects
  • Improve our website and customer experience
  • Send project updates and service communications
  • Comply with legal and regulatory obligations
  • Detect fraud and maintain website security

We only process personal data where we have a lawful basis to do so, including your consent, contractual necessity, legal obligations, or our legitimate business interests.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Remember user preferences
  • Enhance browsing experience

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or request updates, we may send you marketing emails regarding:

  • New services
  • Design inspiration
  • Company news
  • Special promotions

You can unsubscribe at any time using the link included in our emails.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties where necessary, including:

  • Contractors and installation partners
  • Suppliers and manufacturers
  • Payment providers
  • Website hosting providers
  • Cloud storage services
  • Professional advisers where legally required

All third parties are expected to process your information securely and in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While no online system is completely secure, we continuously review our security practices to protect your information.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your project
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection legislation.

Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.

Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal obligations, or website functionality. The latest version will always be published on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

DValley
Website: https://dvalley.co.uk
Email: info@dvalley.co.uk 
Phone: +447500510501
United Kingdom

If you believe your personal information has not been handled correctly, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).